Chocolate Box Siocled Privacy Policy

Chocolate Box

This Privacy Policy aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers how we collect, store, use and share personal information provided by users who visit or make a purchase from https://www.chocolateboxsiocled.co.uk/ (the “Site”).

We are committed to protecting your privacy and the confidentiality of your personal information, complying with the provisions of all applicable Data Protection legislation and regulations such as the General Data Protection Regulation, which applies across the EU including the UK, and we are responsible as “controller” of that personal information for the purposes of those laws.

DATA CONTROLLER

The data controller for all personal data via this website is Chocolate Box Siocled Ltd with its registered office at no 1 Dale Street, Menai Bridge, Anglesey LL59 5AL. This means we are responsible for deciding what data we collect and how we hold and us your personal data. We will implement appropriate data security measures for protecting the data from unauthorised access and loss, as laid out in the security section of this Policy.

PERSONAL INFORMATION WE COLLECT

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including debit/credit card numbers), email address, and phone number. We refer to this information as “Order Information.” The information could be collected through emails, phone calls, face to face meetings, online orders or enquiries. Chocolate Box Siocled does not collect personal data about individuals except when there is a legitimate business requirement or when such information is provided on a voluntary basis.

This information is required to provide services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing services to you.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Social Sharing Cookies. We use some social sharing plugins, to allow you to share certain pages of our website on social media. These plugins place cookies so that you can correctly view how many times a page has been shared.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (e.g. by completing an online form).

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested.

Third-party Cookies

We work with third party suppliers who may also set cookies on our website. These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party.

Cookie Name: civicAllowCookies, civicShowCookieIcon, necessary, analytics
Description: Cookie Control cookies. These cookies are set in order to remember preferences in regards to cookies.

Cookie Name: utma, utmb, utmc, utmc, ga, gat, gid Description: Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address anonymously on its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information. These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session. These cookies are set only after the user has given consent to us to use cookies.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you; i.e.:

  • In the event of a problem with your order or for address queries.
  • Send notifications about the status of your order, such as confirmation and dispatch confirmation emails
  • Contact you if you’ve requested to be notified when a product comes back into stock.
  • Marketing our products/services to existing and former customers
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

PROMOTIONAL COMMUNICATIONS

We may use your personal information to send you updates (by email, telephone or post) about our services, including exclusive offers, promotions or new services.

We have a legitimate interest in processing your personal information for promotional purposes. This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

We will always treat your personal information with the utmost respect and never sell or share it with other organisations for marketing purposes.

You have the right to opt out of receiving promotional communications at any time by:

We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

DATA RETENTION

The personal data collected is stored by Chocolate Box Siocled Ltd on appropriate data management systems, both paper based and electronic. Personally identifiable information will not be disclosed to any third party except if permission has first been obtained from the users. The data will not be transferred to any agency located outside EU. At regular intervals, we will:

  • Review the length of time we keep your personal data for
  • Consider the purpose or purposes for which we hold your personal data for in deciding whether (and for how long) to retain it
  • Securely delete information that is no longer needed for that purpose or those purposes
  • Update, archive or securely delete information if it goes out of date.
  • When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

SHARING YOUR PERSONAL INFORMATION

We routinely share personal information with:

  1. third parties we use to help deliver our services to you, e.g. payment service providers and email marketing service providers; delivery drivers, event organisers, and wedding/party venues.
  2. other third parties we use to help us run our business, e.g. marketing agencies or website hosts;
  3. third parties approved by you, e.g. social media sites you choose to link your account to or third party payment providers;
  4. credit reference agencies;
  5. our insurers and brokers;
  6. our bank.
  7. our accountants.

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors, e.g. in relation to the audit of our accounts.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

We will not share your personal information with any other third party.

ACCESS, REVIEW AND CORRECTION

The General Data Protection Regulations gives you the right to access your personal data held by us (“subject access request”). If you have an established business relationship with Chocolate Box Siocled Ltd, you may request from us a list of the categories of personal information held about you. Subject access requests must be made in writing to the details below. We will endeavour to respond to the request within a reasonable period and in any event within one month as required by the relevant provisions in the GDPR.

It is important that the personal data we hold about you is accurate and current. We will take all reasonable measures to ensure that the personal data we hold about you is accurate. When you make a request to access or review the personal data we hold about you, we will request you to verify your identity before the request can be fulfilled (a copy of your driving licence or passport and a recent utility or credit card bill).

KEEPING YOUR PERSONAL INFORMATION SECURE

We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

HOW TO TURN OFF COOKIES

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

Please contact our data privacy manager by post, email or telephone if you have any questions about this privacy policy or the information we hold about you.

Email: post@chocolateboxsiocled.co.uk or by mail to: No. 1 Dale Street, Menai Bridge, Anglesey, LL59 5AL, United Kingdom

February 2019

Chocolate Box Siocled logo

Contact Us

We’re open Tuesday – Friday 10am – 4.30pm, and Saturday 10am - 4pm

No. 1 Dale Street, Menai Bridge, Anglesey, LL59 5AL

01248 712 778

post@chocolateboxsiocled.co.uk

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